Veritech Managed Services

Implementation Framework

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VMS-APP-01 · P45 · VMS-GDE-01

Every engagement classified the same way, governed through the same nine gates.

Score the measured scale, apply the sector and obligation overlays, and take the higher of the two. The class then decides the team, the cadence, the monitoring above baseline, the artefacts and who may approve each gate.

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The four delivery classes

D1Essential

Essential

Duration
2–2 weeks
Hypercare
3 business days
Gate approver
Manager: Client Onboarding
D2Professional

Professional

Duration
4–6 weeks
Hypercare
10 business days
Gate approver
Service Delivery Manager, countersigned by Manager: Client Onboarding
D3Premium

Premium

Duration
8–16 weeks
Hypercare
20 business days
Gate approver
Chief Operating Officer
D4Sovereign

Sovereign / Strategic

Duration
16–36 weeks
Hypercare
30 business days at 150% staffing
Gate approver
Chief Operating Officer, with Group CEO endorsement at G1 and G5

Nine gates, one sequence

  1. G0

    Qualify

    Decide whether Veritech should pursue this engagement at all.

  2. G1

    Solution and commercial approval

    Confirm that what is being offered can actually be delivered, at a price above the approved margin floor.

  3. G2

    Contract and mobilise

    Convert an award into an executable engagement with a named team and a start date.

  4. G3

    Discover and baseline

    Replace assumption with fact, and record the true condition of the estate before Veritech carries any risk for it.

  5. G4

    Design and build

    Build the managed service — the tooling, the standards, the runbooks and the knowledge — before it is switched on.

  6. G5

    Transition and cutover

    Take control of the estate and start the service, on a date everyone knew about in advance.

  7. G6

    Hypercare

    Carry the elevated risk of the first weeks with elevated attention, and fix what discovery did not find.

  8. G7

    Steady-state handover

    Hand the client from the project team to the service organisation, once and cleanly.

  9. G8

    Post-implementation review

    Learn something the organisation can use, and find out whether the engagement made the money it promised.